Verzendbeleid

Thank you for visiting and shopping at NUTRAKOS.

All of our orders are shipped via SKYNET WORLDWIDE EXPRESS GMBH. You will receive an email update with your tracking number once your order has shipped.

Shipment Processing Time

All orders are processed within maximum 2 days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Additionally, nationwide and global shipping delays (such as those caused by holiday volumes or inclement weather conditions) may have an impact on your estimated delivery date. If your shipment experiences a significant delay, we will contact you via email or phone.

Shipping Rates and Delivery Estimates

Shipping Location

Delivery Fee (EUR/kg)

2kg

3kg

4kg

5kg

6kg

Belgium

€7.05

€7.46

€7.63

€7.82

€8.67

Denmark

€10.49

€11.96

€13.92

€14.41

€14.86

France

€7.94

€8.05

€8.75

€9.44

€10.13

Germany

€4.80

€5.14

€5.38

€5.66

€5.74

Italy

€7.77

€8.70

€10.10

€10.68

€12.21

Netherlands

€6.66

€7.15

€7.65

€8.14

€8.46

Spain

€6.35

€7.21

€7.81

€8.43

€8.98

Sweden

€13.21

€13.92

€14.61

€15.30

€15.62

 

Shipping Location

Delivery Fee (EUR/kg)

1kg

2kg

3kg

4kg

5kg

6kg

United Kingdom

€16.61

€20.61

€22.61

€24.61

€26.61

€28.61

 

*Service is subject to shipping delays. Delivery times are estimates and not guaranteed. Delivery estimates for all international services do not include customs processing times. Our store is not liable for any delays that may occur once your order has been shipped.

Tracking Your Order 

Once your order has shipped, you will receive a tracking email within a day. Please allow SKYNET WORLDWIDE EXPRESS GMBH up to 24 Hours to reflect updates on their tracking page.

Customs, Duties, and Import Taxes

All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages and Missing Orders

If you received your order damaged, or if the order appears to be lost during shipping, always contact us first. Email us at cs@humanwellness.kr

Do not attempt to file a claim with the carrier yourself. We will file a claim on your behalf. Local law enforcement will be involved. We will replace or refund your order when the investigation is complete.

If your order arrives damaged, please save all packaging materials and damaged goods for claim evidence purposes. Notice of damage must be provided within 14 days of receipt.

Photos of damaged items and both inner and outer packaging will be required when disclosing damage. Additional photos may be required throughout the claims process and is your responsibility, as the recipient, to provide them.

Do not release any products or packaging to any other entity, including the carrier, repair estimate facilitator, etc. before consulting with us. Doing so may risk invalidating the claim in progress and your ability to receive compensation for the lost or damaged item.

International Shipping

Currently, we do not offer shipping services to the US. Shipping is available only for selected countries, namely Italy, Belgium, Denmark, France, Germany, the Netherlands, Spain, Sweden and the United Kingdom. We plan to expand our shipping services in the near future and will make an announcement accordingly.

Incorrect Shipping Addresses and Refused Delivery

We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the carrier. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.

We will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.

Return Policy

If you have any issues and/or are unsatisfied with your purchase, you may be eligible for a refund or replacement within 14 days from the date of receipt.

Refund or replacement requests will be handled on a case-by-case basis. You will either be honored with a replacement or a full refund to the original payment method.

Any shipping fees on the original order are final and will not be refunded. All sale items (outside of promotions) are considered final sale and are not eligible for a refund.

please refer to their return policy and reach out to them directly as we are unable to provide refunds/replacements for those purchases.

If the purchase was made from other websites, please refer to their return policy and reach out to them directly as we are unable to provide refunds/replacements for those purchases.

If purchased through our website, please email us at cs@humanwellness.kr within 14 days of receipt, providing the following information:

  • Order ID
  • Name of product(s) that you would like a refund or replacement for
  • Reason for refund or replacement
  • Photo(s) of the product(s) including the Lot ID, typically located on the bottom or side of the product

Contact Us

If you have any questions or concerns regarding your order, feel free to contact us. We typically reply within 3 days.